FAQ

Welcome to the Lucky7even Casino FAQ page, your go-to resource for answers to commonly asked questions about our platform. We understand that navigating the world of online gaming can sometimes raise queries, and we’re here to provide you with clear and concise responses. Whether you’re curious about account registration, payments, game performance, promotions, or security measures, you’ll find valuable information right here. Our commitment is to ensure your gaming experience is seamless, secure, and enjoyable, and this FAQ section is designed to assist you every step of the way. If you can’t find the answer you’re looking for, don’t hesitate to reach out to our dedicated support team for personalized assistance. Let’s embark on this journey together, ensuring you have all the knowledge you need to make the most of your time at Lucky7even Casino.

How do I register for an account?

To register, click the "SIGN UP" button at the top of the page, fill in the registration form, and click "Registration." A welcome letter containing a verification link will be sent to your provided email address.

I haven't received the welcome letter with the verification link.

Some email providers may classify our emails as 'Spam' and place them in your 'Junk Mail' folder. To receive our emails, add our email address to your list of 'Safe' contacts.

I forgot my password and can’t login. What shall I do?

Click the 'Forgot your password?' button in the “Sign in” block at the top of the page, enter your email, and we will send you password reset instructions.

Can everyone play at Lucky7even for real money?

To play for real money, you must be at least 18 years old. Fun mode players have no age limit. Country restrictions apply; please see point 2.4 in our Terms and Conditions. Ensure compliance with your local gambling laws; the Casino cannot guarantee successful processing of withdrawals if the player breaches the Restricted Countries policy.

How do I make a deposit?

Multiple deposit options are available, including credit/debit cards, Neteller, and Skrill. For the full list, visit the Payment Methods page. To deposit, click "Deposit" in the top right corner and follow the instructions.

How do I know if the deposited money has been accredited to my account?

After a transfer, the money will instantly appear in the Balance section of your Account.

How do I withdraw money from my account?

To withdraw, click "Cash Out" in the top right corner. Withdraw to your credit/debit card, e-wallets, or other options available in your region. Visit the 'Payment Methods page' for the full list. There's no need to withdraw after each session; funds remain available. Read more in our withdrawal and refund policy on the 'Terms and Conditions page.'

I'm trying to deposit money, but the system doesn't allow it. What's the reason?

Lucky7even accepts players from jurisdictions where online gaming for real money is not prohibited. Inability to deposit may result from your country's internal regulations against online gaming.

Some games are running slow and/or lagging. Why is it happening?

Game speed depends on your Internet connection's bandwidth. Limit other open web applications running concurrently to improve game performance.

Can I play on my mobile device?

Yes, our games are mobile-friendly. Open llucky7even.com and launch any game displayed on the Casino home page.

I have a problem playing your games on my mobile device.

This issue may occur if you're using an unsupported older mobile device. Contact our support team with details on your device, OS, and browser for assistance.

How can I be sure that the payout percentage in your games is fair?

Our Casino's software is certified by Itech Labs, complying with industry RNG requirements. Game results are random (e.g., slot reels and card deals). Payouts fall between 95% to 98%, standard for the industry.

What happens if my Internet connection fails?

If your Internet connection drops, the game will resume from where it left off upon reconnection, except for multiplayer games where other players are involved in betting.

How do I claim my Welcome bonus?

Register an account at www.lucky7even.com and deposit at least $/€20. The bonus will instantly be added to your account after payment.

Can I withdraw my bonus?

Yes, you can withdraw your bonus after meeting the wagering requirements. Withdrawing before meeting these requirements will void the bonus and associated winnings. Check the 'Bonus terms and conditions page' for specific wagering requirements.

Where can I see my bonuses?

Bonuses are automatically credited to your balance upon making a qualifying deposit. To view all bonuses, click the 'My Bonuses' tab in 'My Account,' also shown separately in the 'My Balance' section of 'My Account.'

How does Lucky7even protect my privacy?

We use SSL technology and advanced anti-fraud measures for financial security. Personal information is kept private and used only for gaming.